Complaints

Making a Complaint

At The Fidelis Partnership, including all Pine Walk MGA entities (‘TFP’), we strive to provide market-leading service to our valued policyholders and partners. In the unlikely event that we have not done so, we use complaints and feedback to inform any improvements.

If you would like to complain about a service issue such as the sale of your policy, please contact the insurance intermediary who sold you the policy. Alternatively, if you are unhappy with claims performance or policy coverage, please contact us at TFP: complaints@fidelispartnership.com