Claims
The Fidelis Partnership Claims Function
Team
Our Claims team of highly experienced professionals work closely and effectively with the Underwriting team. Through the gathering of market intelligence and the adjustment of losses, the Claims team is critical in identifying potentially market changing events that could lead to underwriting opportunities for The Fidelis Partnership. The Claims team has no underwriting authority and duties are appropriately segregated.
The Fidelis Partnership recognises the humanitarian impact that (re)insurance can have in times of catastrophe. Post loss, we assess the impact on our clients and the wider population and adapt our claims process to the challenging conditions. We will also consider making charitable donations to assist in the recovery process for those for whom (re)insurance is not available.
Philosophy
We are committed to providing excellent service to our brokers and clients, throughout the product lifecycle. An important part of this service is to provide accessible, fair, fast, and efficient handling of insurance and reinsurance claims.
Our Team
David Turner
GROUP HEAD OF CLAIMS
Craig Farbrace
GROUP HEAD OF CLAIMS OPERATIONS
Alexander Mcintyre
GROUP CLAIMS OPERATIONS COORDINATOR
Danny Gallagher
HEAD OF IRELAND CLAIMS
Karen Amos
HEAD OF BERMUDA CLAIMS AND OPERATIONS MANAGER
Richard Phillips
HEAD OF BESPOKE AND AVIATION CLAIMS
Katherine Ostler
DEPUTY HEAD OF GROUP CLAIMS OPERATIONS
Neale Etheridge
MARINE CLAIMS MANAGER
Asia Smith
SENIOR CLAIMS ADJUSTER
Erin Levon
SENIOR CLAIMS ADJUSTOR
Richard Sims
SENIOR CLAIMS ADJUSTER
Matthew Malone
SENIOR CLAIMS ADJUSTER
Neil Keeble
SENIOR CLAIMS ADJUSTER
Stephen Rooney
SENIOR CLAIMS ADJUSTER
Tracy Boxall
SENIOR CLAIMS ADJUSTER
Tim Norman
SENIOR CLAIMS MI ANALYST
