The Fidelis Partnership Claims Function


Our Claims team of highly experienced professionals work closely and effectively with the Underwriting team.  Through the gathering of market intelligence and the adjustment of losses, the Claims team is critical in identifying potentially market changing events that could lead to underwriting opportunities for The Fidelis Partnership. The Claims team has no underwriting authority and duties are appropriately segregated.

The Fidelis Partnership recognises the humanitarian impact that (re)insurance can have in times of catastrophe.  Post loss, we assess the impact on our clients and the wider population and adapt our claims process to the challenging conditions. We will also consider making charitable donations to assist in the recovery process for those for whom (re)insurance is not available.  


We are committed to providing excellent service to our brokers and clients, throughout the product lifecycle. An important part of this service is to provide accessible, fair, fast, and efficient handling of insurance and reinsurance claims.

Our Team

  • David Turner

    David Turner

    David is Group Head of Claims at The Fidelis Partnership. David joined Fidelis Insurance in 2020 following a 30 year career at Amlin, most recently as the Global Claims Director responsible for claims across all of their regulated entities. David has experience across multiple classes of business, managing technical claims as well as Operational and Strategic Claims Management roles. He has held a variety of Committee roles in the London Market through the years, and is a strong believer in delivering a first class claims experience for our Clients globally.


  • Danny Gallagher

    Danny is Head of Ireland Claims at The Fidelis Partnership. Danny joined Fidelis Insurance in 2021 and brings over 23 years’ experience in Technical, Operational and Strategic Claims Management. In his most recent role at AmTrust, Danny held a Technical Leadership role, covering multiple lines of business and territories across Europe and North America. Prior to that Danny held Senior Management positions at FBD, Quinn and AXA Insurance.

    Email: [email protected]

  • Karen Amos

    Karen is Heda of Bermuda Claims adn Operations Manager at The Fidelis Partnership. Karen joined Fidelis Insurance in 2021 as a Senior Claims Adjuster in the Bermuda office.  Prior to joining Fidelis, Karen was at AIG in the Multinational division where she held several roles, from producing to reinsurance recoverables, and eventually to managing the main reinsurance services office responsible for handling all of AIG’s global fronting programs.   

    Email: [email protected]

  • Craig Farbrace

    Craig is Group Head of Claims Operations at The Fidelis Partnership. Craig joined Fidelis Insurance in 2021 from Scor where he was Global Claims Reporting manager, bringing strong claims operational, reporting and reinsurance experience and knowledge of the London market and APAC region.  Craig has over 18 years of experience working in the insurance industry including working for a Lloyds broker and the Lloyd’s claims team.

    Email: [email protected]

  • Matt Drewry

    Matthew is Head of Specialty Claims at The Fidelis Partnership. Matthew joined Fidelis Insurance in 2020, bringing with him 28 years’ experience, most recently as a Senior Claims Advocate and Director at Willis Towers Watson. Matthew has experience in multiple classes of business both in technical and operational roles. Matthew is also a founding committee member and Director of IFASIC VZW, a leading European charitable educational conference provider who host conferences globally specialising in Fine Art and Specie Insurance

    Email: [email protected]

  • Katherine Ostler

    Katherine joined The Fidelis Partnership in July 2023 from MS Amlin where she was a Claims Operations Manager, bringing strong claims operational, oversight and governance knowledge as well as experience in change management across Claims and wider business functions. Katherine has over 12 years of experience working in the insurance industry including working for a Lloyd’s syndicate claims team as well as valuable experience in broader operations teams.  

    Email: [email protected]

  • Richard Phillips

    Richard is Head of Bespoke and Aviation Claims at The Fidelis Partnership. Richard joined Fidelis Insurance in April 2022 from Liberty Specialty Markets, where he was Aviation and Marine Claims Manager. Richard has over 20 years’ experience in the industry beginning his careers in the Willis Aerospace team in 2000.

    Email: [email protected]

  • Neale Etheridge

    Neale is Marine Claims Manager at The Fidelis Partnership. Neale joined Fidelis Insurance in 2021 from Swiss Re Corporate Solutions . Neale has over 35 years of experience working in both the Lloyds and Company markets and has a wealth of knowledge of Marine claims, dealing with a multitude of lines of business within the Marine sector. Neale is an active participant on the Joint Marine Claims Committee (JMCC) and the International Cargo Insurance Conference (ICIC).

    Email: [email protected]

  • Neil Keeble

    Neil is a Senior Claims Adjuster on The Fidelis Partnership. He joined in November 2023 and works on the Property Direct & Facultative team. Neil brings more than 30 years of insurance industry experience, focusing on a variety of classes of business including Property D&F, Real Estate, Energy, Contingency, Fine Art & Specie and Marine. He began his career at Aon later joining a Lloyd’s syndicate. After this, Neil was at Sedgwick for 18 years, focusing on developing the claims underwriting team. Prior to joining Fidelis MGU, he worked at Everest handling its Lloyd’s and non-bureau business. Neil has a Business and Technology Education Council degree in Business & Finance from South East Essex College.

    Email: [email protected]

  • Richard Sims

    Richard is a Senior Claims Adjuster at The Fidelis Partnership. Richard joined Fidelis Insurance in September 2023 from Canopius and brings 20 years of claims handling experience within the London market, with particular focus on Aviation, Political Risk, Trade Credit and Crisis Management.

    Email: [email protected]

  • Matthew Malone

    Matt is Senior Claims Adjuster at The Fidelis Partnership. Matt joined Fidelis Insurance in November 2021 from AXA XL where he specialised in handling claims from multiple classes of business, with a particular focus on political risk, trade credit and crisis management. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters in International Relations from the University of Exeter.

    Email: [email protected]

  • Tracy Boxall

    Tracy is a Senior Claims Adjustor at The Fidelis Partnership. Tracy joined Fidelis Insurance in August 2022 as a Senior Claims Adjuster. Tracy joins from Pro Insurance Solutions Limited where she was a P&C claims adjuster, and legacy claims handler, prior to that Tracy was a legacy claims handler at RSA and travel insurance claims handler at AXA. Tracy graduated from the University of West Indies and University of Technology with a BSc Hospitality and Tourism Management and is CII qualified.

    Email: [email protected]

  • Erin Levon

    Erin is a Senior Claims Adjuster at The Fidelis Partnership. Erin joined Fidelis Insurance in Oct 2022 in the Bermuda office. Prior to joining Fidelis, Erin worked at Hiscox Re as an Operations Analyst later transferring into the Claims team as a Claims Technician. Erin graduated from St. John’s University with a BSc Risk Management & Insurance.

    Email: [email protected]

  • Tim Norman

    Tim is a Senior Claims MI Analyst at The Fidelis Partnership. Tim joined Fidelis Insurance in October 2022 as a Senior Claims Ops MI Analyst. Tim began his insurance careers as a claims analyst at an insurance broker firm, before working as a claims handler as part of the insurance team of an international haulage firm.

    Email: [email protected]

  • Alexander Mcintyre

    Alexander is Group Claims Operationss Coordinator at The Fidelis Partnership. Alexander joined Fidelis Insurance in August 2022 from DXC Technology where his focus was handling North American and International Property / Casualty claims. Alexander brings over 12 years of experience within the Insurance Industry including a diverse knowledge of multiple classes of business and claims operations.

    Email: [email protected]

  • Stephen Rooney

    Stephen is a Senior Claims Adjustor at The Fidelis Partnership. Stephen joined Fidelis Insurance in September 2022 as a Senior Claims Adjuster. Prior to Fidelis, Stephen worked at AmTrust as Technical Lead for Outsourcing & Claims functions. Stephen has over 15 years’ experience in the insurance industry, where he has held several roles ranging from managing a portfolio of claims, covering Commercial Liability, Professional Indemnity, Property, Excess & Surplus Lines, Surety Bonds, Title Indemnity, Commercial Credit and Financial Lines.

    Email: [email protected]

  • Nathan Burgess

    Nathan joined The Fidelis Partnership in 2023 as a claims adjuster. Prior to joining he worked as a junior claim's analyst at Renaissance Re for 2 years focusing on P&C claims handling. Nathan holds a BSc in Kinesiology from Dalhousie University and has completed the Associate in Reinsurance (ARe).

    Email: [email protected]

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