Claims

David is Group Head of Claims at The Fidelis Partnership. David joined Fidelis Insurance in 2020 following a 30 year career at Amlin, most recently as the Global Claims Director responsible for claims across all of their regulated entities. David has experience across multiple classes of business, managing technical claims as well as Operational and Strategic Claims Management roles. He has held a variety of Committee roles in the London Market through the years, and is a strong believer in delivering a first class claims experience for our Clients globally.

Email: david.turner@fidelispartnership.com

Craig is Group Head of Claims Operations at The Fidelis Partnership. Craig joined Fidelis Insurance in 2021 from Scor where he was Global Claims Reporting manager, bringing strong claims operational, reporting and reinsurance experience and knowledge of the London market and APAC region.  Craig has over 18 years of experience working in the insurance industry including working for a Lloyds broker and the Lloyd’s claims team.

Email: craig.farbrace@fidelispartnership.com

Alexander is Group Claims Operationss Coordinator at The Fidelis Partnership. Alexander joined Fidelis Insurance in August 2022 from DXC Technology where his focus was handling North American and International Property / Casualty claims. Alexander brings over 12 years of experience within the Insurance Industry including a diverse knowledge of multiple classes of business and claims operations.

Email: alexander.mcintyre@fidelispartnership.com

Danny is Head of Claims & Operations Ireland at The Fidelis Partnership. Danny joined Fidelis Insurance in 2021 and brings over 23 years’ experience in Technical, Operational and Strategic Claims Management. In his most recent role at AmTrust, Danny held a Technical Leadership role, covering multiple lines of business and territories across Europe and North America. Prior to that Danny held Senior Management positions at FBD, Quinn and AXA Insurance.

Email: danny.gallagher@fidelispartnership.com

Karen is Head of Bermuda Claims and Operations Manager at The Fidelis Partnership. Karen joined Fidelis Insurance in 2021 as a Senior Claims Adjuster in the Bermuda office.  Prior to joining Fidelis, Karen was at AIG in the Multinational division where she held several roles, from producing to reinsurance recoverables, and eventually to managing the main reinsurance services office responsible for handling all of AIG’s global fronting programs.   

Email: karen.amos@fidelispartnership.com

Matthew is Head of Specialty Claims at The Fidelis Partnership. Matthew joined Fidelis Insurance in 2020, bringing with him 28 years’ experience, most recently as a Senior Claims Advocate and Director at Willis Towers Watson. Matthew has experience in multiple classes of business both in technical and operational roles. Matthew is also a founding committee member and Director of IFASIC VZW, a leading European charitable educational conference provider who host conferences globally specialising in Fine Art and Specie Insurance

Email: matt.drewry@fidelispartnership.com

Richard is Head of Bespoke and Aviation Claims at The Fidelis Partnership. Richard joined Fidelis Insurance in April 2022 from Liberty Specialty Markets, where he was Aviation and Marine Claims Manager. Richard has over 20 years’ experience in the industry beginning his careers in the Willis Aerospace team in 2000.

Email: Richard.Phillips@fidelispartnership.com

Katherine joined The Fidelis Partnership in July 2023 from MS Amlin where she was a Claims Operations Manager, bringing strong claims operational, oversight and governance knowledge as well as experience in change management across Claims and wider business functions. Katherine has over 12 years of experience working in the insurance industry including working for a Lloyd’s syndicate claims team as well as valuable experience in broader operations teams.  

Email: katherine.ostler@fidelispartnership.com

Neale is Marine Claims Manager at The Fidelis Partnership. Neale joined Fidelis Insurance in 2021 from Swiss Re Corporate Solutions . Neale has over 35 years of experience working in both the Lloyds and Company markets and has a wealth of knowledge of Marine claims, dealing with a multitude of lines of business within the Marine sector. Neale is an active participant on the Joint Marine Claims Committee (JMCC) and the International Cargo Insurance Conference (ICIC).

Email: neale.etheridge@fidelispartnership.com

Asia is a Senior Claims Adjuster at The Fidelis Partnership, who has joined after several years at Ariel Re. Asia obtained her degree in Accounting and Finance at Middlesex University in the UK. 

Email: asia.smith@fidelispartnership.com

Erin is a Senior Claims Adjuster at The Fidelis Partnership. Erin joined Fidelis Insurance in Oct 2022 in the Bermuda office. Prior to joining Fidelis, Erin worked at Hiscox Re as an Operations Analyst later transferring into the Claims team as a Claims Technician. Erin graduated from St. John’s University with a BSc Risk Management & Insurance.

Email: erin.levon@fidelispartnership.com

Richard is a Senior Claims Adjuster at The Fidelis Partnership. Richard joined Fidelis Insurance in September 2023 from Canopius and brings 20 years of claims handling experience within the London market, with particular focus on Aviation, Political Risk, Trade Credit and Crisis Management.

Email: Richard.Sims@fidelispartnership.com

Matt is Senior Claims Adjuster at The Fidelis Partnership. Matt joined Fidelis Insurance in November 2021 from AXA XL where he specialised in handling claims from multiple classes of business, with a particular focus on political risk, trade credit and crisis management. Matt brings over 10 years of prior experience in handling claims within the London market, before which he earned a Masters in International Relations from the University of Exeter.

Email: matthew.malone@fidelispartnership.com

Neil is a Senior Claims Adjuster on The Fidelis Partnership. He joined in November 2023 and works on the Property Direct & Facultative team. Neil brings more than 30 years of insurance industry experience, focusing on a variety of classes of business including Property D&F, Real Estate, Energy, Contingency, Fine Art & Specie and Marine. He began his career at Aon later joining a Lloyd’s syndicate. After this, Neil was at Sedgwick for 18 years, focusing on developing the claims underwriting team. Prior to joining Fidelis MGU, he worked at Everest handling its Lloyd’s and non-bureau business. Neil has a Business and Technology Education Council degree in Business & Finance from South East Essex College.

Email: neil.keeble@fidelispartnership.com

Stephen is a Senior Claims Adjustor at The Fidelis Partnership. Stephen joined Fidelis Insurance in September 2022 as a Senior Claims Adjuster. Prior to Fidelis, Stephen worked at AmTrust as Technical Lead for Outsourcing & Claims functions. Stephen has over 15 years’ experience in the insurance industry, where he has held several roles ranging from managing a portfolio of claims, covering Commercial Liability, Professional Indemnity, Property, Excess & Surplus Lines, Surety Bonds, Title Indemnity, Commercial Credit and Financial Lines.

Email: Stephen.Rooney@fidelispartnership.com

Tracy is a Senior Claims Adjustor at The Fidelis Partnership. Tracy joined Fidelis Insurance in August 2022 as a Senior Claims Adjuster. Tracy joins from Pro Insurance Solutions Limited where she was a P&C claims adjuster, and legacy claims handler, prior to that Tracy was a legacy claims handler at RSA and travel insurance claims handler at AXA. Tracy graduated from the University of West Indies and University of Technology with a BSc Hospitality and Tourism Management and is CII qualified.

Email: Tracy.Boxhall@fidelispartnership.com

Tim is a Senior Claims MI Analyst at The Fidelis Partnership. Tim joined Fidelis Insurance in October 2022 as a Senior Claims Ops MI Analyst. Tim began his insurance careers as a claims analyst at an insurance broker firm, before working as a claims handler as part of the insurance team of an international haulage firm.

Email: Tim.Norman@fidelispartnership.com